Job Description
Join TechFlow Solutions as an Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals in San Antonio to provide exceptional customer experiences through phone, chat, and email support. No prior experience required - we provide comprehensive training and mentorship. This contract position offers flexible hours and the chance to build foundational skills in a fast-paced tech environment. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Maintain accurate customer records and follow communication protocols
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Strong written and verbal communication skills in English
- Basic computer literacy and ability to learn new software quickly
- Patience and problem-solving mindset when handling customer concerns
- Ability to work independently and manage time effectively
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn in a team environment