Job Description
Join a leading staffing agency in North Carolina dedicated to connecting talent with opportunity. We are currently seeking a highly motivated Temporary Part-Time Customer Service Representative to join our team in Charlotte. This is an excellent opportunity for individuals seeking flexible work schedules, competitive pay, and professional growth within a dynamic environment.
As a member of our team, you will play a crucial role in ensuring our clients' clients receive top-tier support. We value reliability, excellent communication skills, and a positive attitude. If you are ready to start a temporary assignment that offers immediate impact and stability, we want to hear from you.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying problems, researching solutions, and providing accurate information.
- Enter and maintain customer data accurately in the CRM system to ensure up-to-date records.
- Assist in onboarding new clients and providing product/service orientation.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Perform administrative duties such as filing, scheduling, and data entry as needed.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Flexibility to work evenings and weekends as required by business needs.