Job Description
Are you looking for a flexible work opportunity in the heart of Ohio? Horizon Temp Solutions is seeking a Temporary Customer Service Representative to join our dynamic team in Columbus. This is a fantastic opportunity for individuals seeking part-time or temporary work with immediate availability.
In this role, you will be the face of our client, providing exceptional support to customers while enjoying a varied schedule that fits around your lifestyle. We offer competitive hourly pay and the chance to gain valuable experience in a corporate environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with patience and professionalism.
- Resolve product and service issues efficiently to ensure high customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain a clean, organized database.
- Collaborate with the support team to escalate complex issues appropriately.
- Provide feedback to management regarding common customer pain points.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Previous customer service or call center experience is preferred.
- Strong verbal communication skills with a friendly and professional tone.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Flexibility to work varied shifts, including weekends and holidays.