Job Description
Are you a tech-savvy professional looking for flexible work in the heart of Seattle? Innovate Tech Solutions is seeking a skilled Technical Support Specialist to join our temporary team.
In this role, you will provide critical IT assistance to our clients, ensuring minimal downtime and maximum productivity. We offer a competitive hourly rate and a dynamic work environment.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain detailed logs and documentation of all technical interactions and resolutions.
- Collaborate with the IT department to escalate complex tickets efficiently.
- Assist in the setup and configuration of workstations for new hires.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in a customer support or technical helpdesk role.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.