Job Description
Are you a tech-savvy professional seeking an immediate opportunity in the vibrant Dallas market? TechHorizon Solutions is currently hiring a Technical Support Specialist on a temporary basis to provide critical IT assistance to our corporate clients. This role offers a fast-paced environment with the potential for extension or conversion depending on performance.
Why Join Us?
We pride ourselves on delivering top-tier technical solutions. As a Temporary Specialist, you will work alongside experienced engineers in a modern office setting.
Responsibilities
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Configure and maintain workstations, printers, and mobile devices.
- Manage user accounts, permissions, and security access protocols.
- Perform regular system updates, patch management, and security audits.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the IT infrastructure team to ensure system reliability.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Previous experience in a Help Desk or Technical Support role.
- Familiarity with Windows 10/11 and macOS operating systems.
- Strong knowledge of Microsoft Office Suite and troubleshooting protocols.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and adapt quickly to new technologies.
- CompTIA A+ certification is a plus but not mandatory.