Job Description
Are you a detail-oriented IT professional looking for a contract opportunity with flexible hours?
Apex Digital Solutions is seeking a Senior IT Support Specialist to join our night shift team in Los Angeles, CA. If you thrive in a quiet environment and enjoy solving complex technical challenges with minimal supervision, this is the role for you. We offer a competitive hourly rate and the chance to work in a high-impact role during the critical maintenance window.
Why Join Us?
- Competitive contract rates ($35-$50/hr).
- No commute during rush hour – enjoy your day!
- Flexible schedule with potential for extensions.
- Modern tech stack and collaborative culture.
Responsibilities
- Provide 2nd and 3rd level technical support to internal employees via Zendesk, resolving hardware, software, and network issues efficiently.
- Monitor server health and network performance during off-hours to ensure 99.9% uptime for business operations.
- Execute system patches and security updates during scheduled maintenance windows to minimize disruption.
- Manage and maintain the Active Directory and user provisioning processes for night-crew access.
- Troubleshoot endpoint devices including Windows 10/11 and macOS laptops.
- Respond to critical alerts from monitoring tools and escalate issues to the on-call engineering team when necessary.
- Maintain detailed incident reports and knowledge base documentation for future reference.
Qualifications
- Minimum of 3-5 years of experience in IT support, Help Desk, or System Administration.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
- Must be available to work the 3rd shift (11:00 PM – 7:00 AM) on a rotating schedule.
- CompTIA A+ or Network+ certification preferred.
- Excellent troubleshooting skills and the ability to work independently with minimal supervision.
- Strong verbal and written communication skills.