Job Description
Join the Apex Tech Solutions Team
Are you a dedicated night owl seeking a high-impact contract opportunity in the heart of Washington DC? Apex Tech Solutions is currently seeking a Senior IT Support Specialist to manage critical infrastructure and resolve complex technical issues during our night operations. This role offers a competitive hourly rate and the flexibility of a contract position.
In this role, you will serve as the primary technical point of contact for internal stakeholders during non-business hours, ensuring system uptime and data integrity. We are looking for a proactive problem-solver who thrives in a quiet, focused environment and can deliver excellence without direct supervision.
Responsibilities
- Monitor, maintain, and troubleshoot network infrastructure, servers, and end-user devices (Laptops, Printers, VPN) during night shift hours.
- Resolve Level 2 and Level 3 technical tickets with minimal escalation, prioritizing critical incidents affecting business continuity.
- Perform routine system backups, patch management, and security updates to ensure system resilience.
- Document all incidents, resolutions, and system changes in the ticketing system (e.g., ServiceNow or Jira).
- Collaborate with the day-shift team to hand over unresolved issues and ensure seamless operations.
- Conduct routine security audits and access reviews for restricted systems.
Qualifications
- Minimum of 5+ years of experience in IT Support, Systems Administration, or Network Engineering.
- Strong knowledge of Windows Server, Active Directory, and Office 365 environments.
- Experience with remote access tools (VPN, RDP) and helpdesk ticketing software.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) with high reliability.
- Excellent written and verbal communication skills for clear documentation and handovers.
- CompTIA Security+ or CISSP certification is a plus.