Job Description
Join our dynamic team in Charlotte as a Senior Customer Service Specialist! This premium temporary position offers immediate start with potential for conversion to full-time. Enjoy competitive benefits, flexible scheduling, and a collaborative environment in one of America's fastest-growing cities. Perfect for professionals seeking impactful work-life balance while advancing their careers.
Responsibilities
- Handle complex customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve escalated issues and maintain high customer satisfaction metrics
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed customer records in Salesforce and CRM systems
- Train and mentor junior support staff on best practices
- Analyze customer feedback trends to identify service improvement opportunities
- Support seasonal demand spikes during peak business periods
Qualifications
- 3+ years of high-volume customer service experience in fast-paced environments
- Advanced proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional conflict resolution and de-escalation skills
- Strong written and verbal communication abilities
- Ability to work flexible shifts including evenings and weekends
- Experience in B2B or SaaS customer support preferred
- High school diploma required; Bachelor's degree in Business or Communications preferred