Job Description
Are you looking for flexible part-time jobs in Ohio? Apex Support Solutions is currently seeking a motivated Customer Service Representative to join our dynamic team in Columbus. We offer a supportive work environment, competitive pay, and opportunities for growth.
In this role, you will be the face of our company, ensuring our clients receive top-notch support. If you thrive in a fast-paced environment and want to build a rewarding career, we want to hear from you.
Responsibilities
- Manage high volumes of inbound and outbound customer calls and emails.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 1 year of customer service experience preferred.
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends.