Job Description
We are seeking a highly skilled Night Shift Technical Support Specialist to join our dynamic team in New York, NY. This is a 6-month contract position offering a competitive hourly rate and the chance to work in a fast-paced, 24/7 operational environment.
In this role, you will be the first point of contact for our clients during critical off-hours, ensuring seamless technical operations and maintaining high customer satisfaction.
Responsibilities
- Monitor system alerts and ticket queues to prioritize and resolve technical issues efficiently.
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity problems for end-users.
- Escalate complex or unresolved tickets to Senior Engineers or L2 support teams.
- Maintain detailed documentation of all support interactions and resolutions in the ticketing system.
- Collaborate with cross-functional teams to improve night shift workflows and processes.
Qualifications
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Flexibility to work night shifts (10:00 PM - 6:00 AM) and weekends as required.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to diagnose and resolve technical problems quickly under pressure.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.