Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in San Diego on a contract basis. This is a unique opportunity to work on high-impact weekend shifts, ensuring business continuity for our enterprise clients. If you thrive in a fast-paced environment and excel at solving complex technical challenges during off-hours, we want to hear from you.
As a key member of our technical support team, you will be responsible for maintaining system integrity and providing top-tier customer service to our users.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues during weekend operations.
- Monitor system performance and troubleshoot critical infrastructure issues to prevent downtime.
- Manage and resolve incoming help desk tickets efficiently, prioritizing based on business impact.
- Perform routine system backups, patch management, and security audits.
- Collaborate with the core support team to escalate complex issues and document solutions.
Qualifications
- Minimum of 2 years of experience in IT Helpdesk or Technical Support.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Demonstrated ability to troubleshoot hardware and software conflicts.
- Reliable transportation and availability to work Saturday and Sunday (24/7 rotation preferred).