Job Description
Are you a seasoned troubleshooter looking for a lucrative contract opportunity? Apex Technical Solutions is currently seeking a highly skilled Night Shift IT Support Specialist to join our elite team in Chicago. This is a fantastic opportunity to leverage your technical expertise in a stable, high-impact environment.
As a Night Shift Specialist, you will be the critical link in maintaining our clients' operational uptime. You will handle complex technical escalations, manage system maintenance, and ensure our digital infrastructure remains robust while the rest of the world sleeps. If you thrive in a quiet, focused environment and excel at solving critical problems under pressure, we want to hear from you.
Responsibilities
- Monitor and proactively manage IT infrastructure and server health during night shift hours to ensure zero downtime.
- Triage, troubleshoot, and resolve hardware, software, and network connectivity issues for a high-volume user base.
- Prioritize and manage the Help Desk ticket queue, ensuring urgent tickets are resolved within SLA.
- Execute routine system maintenance, including software updates, patch management, and security scans.
- Provide remote support via VPN and remote desktop tools for off-site employees.
- Document all incidents, resolutions, and configurations in the ticketing system for audit trails.
- Collaborate with the day-shift team to hand over critical issues and ensure seamless knowledge transfer.
Qualifications
- Minimum of 3 years of experience in IT support, Help Desk, or System Administration.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) on a contract basis.
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Familiarity with network protocols, VPNs, and remote access technologies.
- Exceptional problem-solving skills and the ability to work independently with minimal supervision.
- CompTIA A+, Network+, or Security+ certification is highly preferred.