Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist in Austin! We're seeking a skilled professional to provide critical technical support during overnight hours. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in a dynamic environment. Ideal candidates thrive in fast-paced settings and excel at resolving complex IT challenges independently. Why apply? • Premium compensation for night shift • Contract duration: 6 months with potential extension • Collaborative team of tech experts • Comprehensive training provided • Opportunity for contract-to-hire based on performance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems during night shift (10 PM - 6 AM)
- Remotely diagnose and resolve critical system outages, security incidents, and user issues
- Document all troubleshooting steps, resolutions, and system changes in ITSM platform
- Collaborate with global IT teams during cross-continental incident management
- Proactively monitor system health and perform preventive maintenance tasks
- Support server administration (Windows/Linux) and cloud infrastructure (AWS/Azure)
- Conduct weekly system audits and generate performance reports
Qualifications
- 3+ years of hands-on IT support experience with night shift or on-call rotation
- Expert-level proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA Network+ or Security+ preferred
- Experience with ITSM tools (ServiceNow, Jira) and ticket management systems
- Ability to work independently with minimal supervision during night hours
- Excellent problem-solving skills and customer communication abilities
- Valid U.S. driver's license and reliable transportation for on-site needs