Job Description
Join NexusTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in San Francisco's dynamic tech hub. Enjoy reduced commute times and a quieter work environment while maintaining critical systems for our global clients. We're seeking a detail-oriented professional to ensure seamless IT infrastructure operations overnight.
Responsibilities
- Monitor and maintain server systems, networks, and cloud infrastructure during night shifts
- Respond to and resolve IT incidents via ticketing system within SLA targets
- Execute scheduled system patches, updates, and security protocols
- Document technical issues, resolutions, and system configurations
- Collaborate with day-shift teams for seamless operational handoffs
- Conduct proactive system health checks and performance optimization
- Support emergency IT incidents and disaster recovery procedures
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows Server, Linux, and AWS/Azure cloud platforms
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to work independently and make critical decisions during off-hours
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Valid California driver's license and reliable transportation