Job Description
Join our elite night shift IT support team as a contract specialist at Nexus Global Solutions. This high-impact role provides critical technical infrastructure support during off-hours, ensuring seamless operations for our global clientele. You'll work in our state-of-the-art Manhattan facility, collaborating with cross-functional teams to maintain 24/7 system integrity. This contract opportunity offers competitive compensation and exposure to enterprise-level technologies in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise servers, cloud infrastructure, and network systems during night shift hours
- Monitor and resolve critical system alerts, security incidents, and performance issues
- Execute scheduled maintenance windows, patch deployments, and system updates
- Document incident resolutions, knowledge base contributions, and operational procedures
- Collaborate with onshore/offshore teams for seamless handover during shift transitions
- Conduct root cause analysis for complex technical failures
- Implement cybersecurity protocols and access controls
Qualifications
- 3+ years of hands-on IT infrastructure support experience with night shift exposure
- Proficiency in Windows Server, AWS/Azure, and enterprise networking (TCP/IP, VPNs)
- Strong scripting skills (PowerShell, Python, or Bash) for automation
- CompTIA Security+ or equivalent cybersecurity certification
- Experience with ITSM tools (ServiceNow, Jira) and ticket management
- Ability to work independently with minimal supervision during off-hours
- Excellent troubleshooting skills for complex system issues
- Valid U.S. work authorization required