Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become the backbone of our critical infrastructure operations. This contract role offers the flexibility of remote work with on-site rotations in Nashville's vibrant downtown core. You'll provide essential technical support during high-traffic hours, ensuring seamless system performance for our healthcare and financial services clients. This position is ideal for self-motivated professionals who thrive in independent environments and want to make a tangible impact.
Responsibilities
- Monitor and maintain server/network systems during overnight hours (10 PM - 6 AM)
- Provide Tier 2/3 technical support for cloud-based applications and infrastructure
- Execute system patches, updates, and security protocols during off-peak windows
- Document all incidents, resolutions, and system configurations in ServiceNow
- Collaborate with global IT teams during critical incident escalations
- Conduct routine system health checks and performance optimization
- Support disaster recovery testing and business continuity protocols
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or AWS/Azure certification preferred
- Expertise in Windows Server 2019/2022 and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with monitoring tools (Splunk, Nagios, Datadog)
- Ability to work autonomously with minimal supervision
- Excellent written communication for incident reporting
- Valid driver's license for occasional on-site requirements