Job Description
Join our dynamic team as a Night Shift IT Support Specialist for a high-profile federal contract in Washington DC. This role offers the flexibility of remote work with occasional on-site support during critical outages. You'll be the backbone of our 24/7 operations, ensuring seamless technology infrastructure for government clients. Perfect for tech professionals seeking impactful contract work with competitive compensation.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems during night shift hours (11 PM - 7 AM)
- Manage network infrastructure including VPN, firewalls, and cloud services (AWS/Azure)
- Resolve critical system outages and security incidents with SLA adherence
- Deploy and configure new hardware/software for government compliance
- Document technical procedures and maintain knowledge base articles
- Collaborate with on-day teams for seamless handovers and escalation
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in SCCM, Active Directory, and PowerShell scripting
- Familiarity with FedRAMP/NIST compliance standards
- Ability to work independently with minimal supervision during off-hours
- Valid U.S. government security clearance (or ability to obtain)