Job Description
Join TechNova Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This contract role offers competitive compensation and the opportunity to work with cutting-edge technology in a dynamic environment. You'll provide critical technical support during overnight hours, ensuring seamless system performance for our global clientele.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure during overnight shifts
- Monitor and maintain server systems, cloud services, and security protocols
- Document incident reports, resolutions, and system updates in ticketing systems
- Collaborate with cross-functional teams to troubleshoot complex technical issues
- Conduct routine system maintenance, backups, and security audits
- Train junior staff on IT best practices and emergency procedures
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with ability to work independently
- Valid California driver's license for occasional on-site visits
- Ability to work flexible hours including nights, weekends, and holidays
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools