Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Nashville! This contract role offers flexible hours while maintaining critical infrastructure for our 24/7 operations. You'll troubleshoot complex technical issues, ensure system reliability, and support our remote workforce during overnight hours. Perfect for tech professionals seeking non-traditional schedules with competitive compensation and growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Monitor and maintain server infrastructure during overnight hours
- Document incidents, resolutions, and system changes in ITSM tools
- Collaborate with global teams on system updates and security patches
- Manage user access controls and permissions
- Perform system backups and disaster recovery testing
- Support mobile device management and cloud services
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Experience with ticketing systems (ServiceNow/Jira)
- Strong diagnostic and problem-solving abilities
- Ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation