Job Description
Join TechSolutions Pro as a Night Shift IT Support Specialist and be the backbone of our 24/7 operations. This contract role offers a unique opportunity to work with cutting-edge technology while maintaining Philadelphia's critical infrastructure. You'll collaborate with a dynamic team in a fast-paced environment, ensuring seamless system performance during overnight hours. If you're a tech enthusiast seeking flexible hours and impactful work, this is your chance to shine!
Responsibilities
- Provide remote and on-site technical support for servers, networks, and enterprise systems during overnight shifts
- Monitor system health, troubleshoot hardware/software issues, and implement preventative maintenance
- Document incident reports, resolutions, and knowledge base articles with precision
- Coordinate with day-shift teams for seamless handovers and continuity of operations
- Manage security protocols, access controls, and system updates during low-traffic windows
- Support emergency IT incidents with rapid response and resolution
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP) and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to diagnose complex issues independently
- Excellent written communication for documentation and cross-shift collaboration
- Ability to work autonomously during overnight hours with minimal supervision
- Valid Pennsylvania driver's license for occasional on-site visits