Job Description
Join TechSolutions Pro as a Night Shift IT Support Specialist and thrive in a dynamic, high-impact environment! This contract role offers the flexibility of remote work with on-site support in Charlotte, NC. You'll be the backbone of our overnight operations, ensuring seamless technology solutions for our enterprise clients. Enjoy competitive compensation, a collaborative team culture, and the opportunity to work on cutting-edge projects. If you're a tech-savvy professional seeking a non-traditional schedule with growth potential, this role is your perfect match.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during night shift hours
- Monitor and resolve critical IT infrastructure issues across multiple client environments
- Execute system updates, patches, and security protocols overnight to minimize business disruption
- Document all troubleshooting processes and maintain detailed incident reports
- Collaborate with cross-functional teams to ensure 24/7 operational continuity
- Proactively identify system vulnerabilities and recommend preventive measures
Qualifications
- 3+ years of experience in IT support or system administration
- Strong proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Proven ability to troubleshoot hardware, software, and network issues independently
- Excellent communication skills with ability to document technical processes clearly
- Experience working in night shift or rotational support schedules preferred
- Valid North Carolina driver's license for occasional on-site visits