Job Description
Join our elite night shift team as an IT Support Specialist in Austin's vibrant tech hub. This contract role offers premium compensation for maintaining critical infrastructure during off-peak hours. Enjoy flexible scheduling, competitive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. Perfect for night owls seeking high-impact contract work with growth potential.
Responsibilities
- Provide remote and on-site technical support for enterprise systems during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Execute system patches, updates, and security protocols after business hours
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with global teams during scheduled maintenance windows
- Ensure 99.9% uptime for mission-critical applications
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of network security protocols and best practices
- Ability to work independently with minimal supervision during night shifts
- Excellent problem-solving skills and customer service orientation