Job Description
Are you a high-energy technical professional seeking a lucrative contract opportunity with a top-tier organization? Apex Technical Solutions is currently hiring an experienced IT Support Specialist for our 24/7 Operations Center in the heart of Chicago, IL.
This role is exclusively for night shift coverage, ensuring business continuity and system stability when the office is quiet. We offer a competitive hourly rate, flexible schedule, and the chance to work with cutting-edge enterprise infrastructure.
Why Join Us?
- Premium Pay: Earn between $45.00 and $65.00 per hour depending on experience.
- Flexible Contract: Long-term contract opportunities for dedicated professionals.
- Night Shift Premium: Enjoy a quieter work environment with fewer interruptions.
Responsibilities
- Monitor server health, network traffic, and application performance during night operations to ensure maximum uptime.
- Triage and resolve technical incidents escalated from day shift support teams with speed and accuracy.
- Perform routine hardware maintenance, software updates, and patch management tasks on a nightly schedule.
- Document all incidents, resolutions, and system changes in the CMDB to maintain accurate records.
- Collaborate with cross-functional teams to identify process improvements and automation opportunities.
- Respond to critical alerts via monitoring tools and take immediate corrective action.
- Maintain a secure and organized workstation environment, adhering to all IT security protocols.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or System Administration.
- Proven experience working in a 24/7 or night shift operational environment.
- Strong proficiency with Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with remote monitoring tools (e.g., SolarWinds, Nagios) and ticketing systems (e.g., ServiceNow, JIRA).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Associate’s degree or Bachelor’s degree in Computer Science, Information Technology, or equivalent technical experience.
- Must be willing to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).