Job Description
We are looking for a motivated Junior Technical Support Specialist to join our dynamic team in Dallas, TX. This is a fantastic opportunity for an entry-level professional to gain hands-on experience in a fast-paced corporate environment. You will play a crucial role in maintaining our IT infrastructure and ensuring our employees have the tools they need to succeed.
Key Responsibilities:
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, operating systems, and applications.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist with network connectivity troubleshooting and basic server maintenance.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Collaborate with senior IT staff to implement new software deployments.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, operating systems, and applications.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist with network connectivity troubleshooting and basic server maintenance.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Collaborate with senior IT staff to implement new software deployments.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology is a plus.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with ticketing systems (e.g., Jira, Zendesk, or ServiceNow).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently in a fast-paced, remote-friendly environment.