Job Description
Are you eager to launch your career in Information Technology? Charlotte Data Systems is seeking a motivated Junior Technical Support Specialist to join our dynamic contract team in Charlotte, NC. This is an exceptional opportunity for entry-level professionals looking to gain hands-on experience in a fast-paced corporate environment.
As a key member of our support team, you will play a vital role in ensuring our clients' business operations run smoothly by resolving technical issues and providing top-tier customer service.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist end-users with account management, password resets, and system access requests.
- Log and track all support tickets in our IT service management system with high accuracy.
- Perform routine maintenance on office equipment, printers, and peripherals.
- Collaborate with senior IT staff to implement software updates and security patches.
- Document technical procedures and create user guides for common troubleshooting tasks.
- Monitor ticket queues and escalate complex issues to senior technicians promptly.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and Microsoft Office suite.
- Strong problem-solving skills with the ability to diagnose common technical problems.
- Exceptional customer service skills with a patient and professional demeanor.
- Must be available to work on-site for the duration of the contract period.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace are required.