Job Description
Are you ready to launch your career in the vibrant tech hub of Boston?
BrightPath Consulting is seeking a motivated and eager Junior Technical Support Specialist to join our dynamic team on a contract basis. This is an exceptional opportunity for entry-level professionals to gain hands-on experience in a fast-paced corporate environment while solving real-world technical challenges.
In this role, you will be the first point of contact for internal and external clients, providing top-tier technical assistance and ensuring seamless system operations. We pride ourselves on our collaborative culture and are looking for individuals who are passionate about technology and customer service.
Why Join Us?
- Hands-on experience with industry-standard support tools and ticketing systems.
- Exposure to diverse technical environments and problem-solving scenarios.
- Flexible contract terms with potential for extension based on performance.
- Located in the heart of Boston's innovation district.
Ready to make an impact? Apply today to start your journey with BrightPath Consulting.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Assist in the setup, configuration, and maintenance of office equipment and peripherals.
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
- Collaborate with senior IT staff to escalate complex issues and participate in team meetings.
- Conduct basic training sessions for new hires regarding company software and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Familiarity with ITIL or IT service management best practices is a plus.
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work independently as well as part of a collaborative team.
- Current authorization to work in the United States is required.