Job Description
Are you looking for a new career path in the heart of Music City? Nashville Tech Solutions is seeking a motivated Junior Technical Support Specialist to join our growing team on a contract basis. We are looking for eager individuals who are ready to learn and grow, even if you lack formal experience.
We provide comprehensive on-the-job training to help you succeed in a dynamic tech environment. If you have a passion for technology and excellent communication skills, this is your opportunity to launch a rewarding career.
Responsibilities
- Assist in troubleshooting basic hardware and software issues for clients.
- Enter and maintain accurate data in company databases and spreadsheets.
- Respond to incoming support tickets via email and phone with professionalism.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with senior staff to learn best practices in technical support.
- Conduct basic system checks and backups as directed by management.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency with Microsoft Office Suite.
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Ability to work well in a team-oriented, fast-paced environment.
- Reliable internet connection and stable home office setup (if remote).