Job Description
We are looking for a Junior Technical Support Associate to join our dynamic team in Los Angeles. This is an excellent opportunity for entry-level professionals to gain hands-on experience in a corporate environment while enjoying the flexibility of a contract role. You will be the first point of contact for our clients, ensuring technical stability and user satisfaction.
At Apex Digital Solutions, we value curiosity and problem-solving. We offer a fast-paced, collaborative workspace where your growth is our priority.
Responsibilities
- Provide Tier 1 technical support via phone and email to end-users regarding hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and standard office applications.
- Maintain accurate and detailed documentation of technical issues and resolutions in our ticketing system.
- Assist in the setup and maintenance of computer hardware and peripherals.
- Collaborate with senior IT staff to escalate complex technical issues effectively.
- Conduct routine system updates and patch management under supervision.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- No prior professional experience required, but a strong interest in technology and a "willing to learn" attitude is essential.
- Familiarity with basic computer functions, Microsoft Office Suite, and troubleshooting concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.