Job Description
Are you looking to kickstart your career in the technology sector? Detroit Tech Innovations is seeking a motivated and eager Junior IT Support Specialist to join our growing contract team. This is an exceptional opportunity for entry-level professionals to gain hands-on experience in a dynamic, fast-paced corporate environment.
In this role, you will work closely with our senior engineering team to provide technical assistance, support infrastructure, and ensure our clients' digital environments run smoothly. We value curiosity, a strong work ethic, and a desire to learn.
Responsibilities
- Assist with the installation, configuration, and troubleshooting of hardware (laptops, printers, peripherals) and software applications.
- Provide Tier 1 technical support to end-users via our ticketing system, resolving common issues efficiently.
- Perform routine maintenance and updates on company workstations and network devices.
- Collaborate with senior staff on system upgrades, patch management, and data migrations.
- Document technical issues, resolutions, and user feedback in the knowledge base.
- Support the setup of virtual meeting environments and remote access tools.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Basic understanding of Windows operating systems and the Microsoft Office Suite.
- Familiarity with networking concepts (IP addresses, DNS) is highly desirable.
- Strong problem-solving skills and a keen attention to detail.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a contract capacity.