Job Description
TechNova Solutions is seeking a talented Junior IT Support Specialist to join our dynamic team on a contract basis. Located in the heart of Silicon Valley, this role offers an excellent opportunity for recent graduates or career changers to gain hands-on experience in a high-growth environment. You will be the first point of contact for employees, ensuring smooth IT operations and contributing to our mission of digital excellence. This is a fantastic entry-level opportunity to jumpstart your career in the tech industry.
Responsibilities
- Provide tier-one technical support for hardware, software, and network issues via phone and ticketing systems.
- Assist in the setup, configuration, and maintenance of employee workstations and peripherals.
- Manage user accounts, permissions, and access rights within Active Directory.
- Perform routine maintenance on company servers and network equipment under supervision.
- Document all IT incidents, solutions, and changes in our knowledge base.
- Collaborate with senior IT staff to implement technical upgrades and patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Basic understanding of PC hardware components and operating systems (Windows 10/11 and macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and remote access tools.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently as a contractor while adhering to team protocols.