Job Description
We are seeking a motivated Junior IT Support Specialist to join our growing team in Columbus, OH. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced corporate environment.
In this contract role, you will be the first point of contact for our employees, providing technical assistance and ensuring our technology infrastructure runs smoothly. You will work closely with our senior IT team to resolve issues, deploy equipment, and support internal systems.
Why You'll Love This Role:
- Competitive hourly pay ($18-$22/hr).
- Flexible work schedule and remote work options available.
- Valuable industry experience with a top-tier Columbus firm.
- Opportunity for future full-time conversion.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Maintain accurate and up-to-date records of all support tickets in the IT helpdesk system.
- Collaborate with senior IT staff to implement software updates, patches, and security measures.
- Conduct basic training sessions for new employees on company hardware and software.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of Windows operating systems (10 & 11) and Microsoft Office Suite.
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tickets and requests in a fast-paced environment.
- Must be authorized to work in the USA.