Job Description
Are you looking to launch your career in Information Technology? Apex Tech Solutions is currently seeking a motivated and eager Junior IT Support Specialist to join our dynamic contract team in Austin, Texas.
As a Junior Support Specialist, you will play a crucial role in maintaining our client’s technology infrastructure. We are looking for individuals who are passionate about problem-solving and eager to learn in a fast-paced environment. This contract role offers an excellent opportunity to gain hands-on experience with enterprise-level systems and professional networking.
Why Join Us?
- Competitive hourly rate for contract work.
- Exposure to diverse technologies and IT environments.
- Flexible schedule options available.
- Opportunity for contract extension based on performance.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Manage and document IT tickets and service requests in the ticketing system.
- Collaborate with senior technicians to implement technical solutions.
- Conduct basic user training on new software applications and security protocols.
Qualifications:
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network concepts.
- Strong customer service skills with the ability to communicate technical information clearly.
- Willingness to learn new technologies and adapt to changing environments.
- Must be authorized to work in the United States.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Manage and document IT tickets and service requests in the ticketing system.
- Collaborate with senior technicians to implement technical solutions.
- Conduct basic user training on new software applications and security protocols.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network concepts.
- Strong customer service skills with the ability to communicate technical information clearly.
- Willingness to learn new technologies and adapt to changing environments.
- Must be authorized to work in the United States.