Job Description
Join the Future of Tech in Tucson!
Tucson Tech Solutions is a rapidly growing technology firm dedicated to transforming how businesses operate. We are currently seeking a Junior IT Support Specialist to join our dynamic team. If you are passionate about technology, enjoy solving complex problems, and want to work in a collaborative environment in the heart of Arizona, we want to hear from you.
In this role, you will provide essential technical support to our employees, ensuring our digital infrastructure remains robust and efficient. You will have the opportunity to work with cutting-edge tools and contribute to projects that impact the local community.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in-office, 2 days remote).
- Professional development and certification reimbursement.
- A supportive, inclusive culture in beautiful Tucson, AZ.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., Jira, Zendesk).
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Assist in the deployment and configuration of new workstations and software applications.
- Maintain accurate records of technical issues and resolutions in the knowledge base.
- Collaborate with the senior IT team to implement system upgrades and security patches.
- Monitor system performance and respond to alerts proactively.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- 1-2 years of experience in IT support, help desk, or a related technical role.
- Familiarity with Windows 10/11, Microsoft Office Suite, and troubleshooting hardware.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Basic understanding of networking concepts (IP addresses, DNS, VPNs).
- Ability to lift and carry computer equipment weighing up to 50 lbs.