Job Description
Join our dynamic tech team as a Junior IT Support Specialist! This 6-month contract opportunity is perfect for recent graduates eager to launch their career in technology. You'll provide critical technical support to a diverse client base in Manhattan while gaining hands-on experience with cutting-edge systems. Our collaborative environment offers mentorship from senior engineers and exposure to enterprise-level infrastructure. If you're passionate about problem-solving and thrive in fast-paced settings, this role is your gateway to professional growth in NYC's thriving tech ecosystem.
Responsibilities
- Deliver desktop support for 50+ users across Windows/macOS environments
- Manage help desk tickets via ServiceNow with 95% SLA adherence
- Deploy and configure hardware including laptops, peripherals, and network devices
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware/software procurement and maintenance
- Assist with cloud service integrations (Azure/O365) and security protocols
- Participate in after-hours rotation for critical system maintenance
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+, Google IT Support)
- 0-2 years of hands-on IT support experience
- Proficiency in troubleshooting OS, network connectivity, and peripheral issues
- Familiarity with Active Directory, DNS, and basic networking concepts
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work in a dynamic office environment
- Valid driver's license for occasional equipment transport