Job Description
Are you an ambitious entry-level professional looking to launch your career in the IT sector?
North Texas Tech Services is currently seeking a highly motivated Junior IT Support Associate to join our growing contract team. If you are eager to learn, possess a strong customer service mindset, and want to work in the heart of Fort Worth, this is the perfect opportunity for you.
As a contract member of our team, you will gain invaluable hands-on experience supporting our diverse client base while enjoying the flexibility of contract work.
Why Join Us?
- Flexible contract schedule.
- Opportunity for rapid skill acquisition.
- Exposure to enterprise-level systems.
Responsibilities
- Troubleshooting & Support: Diagnose and resolve hardware and software issues for end-users via phone and email.
- Ticket Management: Log and track support tickets in our CRM system to ensure timely resolution.
- Hardware Setup: Assist with the deployment and configuration of laptops, printers, and peripherals.
- Software Installation: Install and configure standard business applications and operating systems.
- Client Interaction: Provide exceptional customer service and technical guidance to non-technical users.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 0-2 years of experience in a help desk or support role (internships welcome).
- Technical Skills: Basic knowledge of Windows, Office Suite, and Active Directory concepts.
- Communication: Strong verbal and written communication skills with a problem-solving attitude.
- Flexibility: Ability to work independently and adapt to changing priorities in a fast-paced environment.