Job Description
We are looking for a skilled IT Support Technician to join our team immediately in Austin, TX. This is a temp-to-hire position designed for a dedicated professional who excels in technical troubleshooting and user support.
As part of our immediate hire initiative, you will play a critical role in maintaining our corporate infrastructure. We offer a competitive hourly rate, flexible scheduling, and the opportunity to transition to a permanent role based on performance.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Manage and respond to IT helpdesk tickets in a timely manner.
- Assist with the deployment and configuration of new workstations and peripherals.
- Perform regular system updates, patch management, and security checks.
- Collaborate with the IT Director to improve IT service delivery and documentation.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support or a helpdesk environment.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with Active Directory and basic networking concepts.
- Excellent communication skills and a customer-first mindset.