Job Description
Are you looking to kickstart your career in the heart of Silicon Valley? Apex Tech Solutions is seeking a motivated IT Support Specialist to join our growing team on a contract basis. We value potential and attitude over prior experience, making this the perfect opportunity for recent graduates or career changers ready to break into the tech industry.
In this role, you will be the first point of contact for our employees, ensuring our internal systems run smoothly. You will work alongside senior engineers to gain hands-on experience in a real-world enterprise environment.
Why Join Us?
- Competitive hourly rate for contract work.
- Opportunity to learn from industry veterans.
- Flexible schedule (Hybrid options available).
- Fast-paced, innovative work environment.
Key Responsibilities:
- Provide Tier 1 technical support to end-users via phone and email.
- Assist with the setup, configuration, and troubleshooting of desktop computers, laptops, and peripherals.
- Perform basic software installations and updates.
- Maintain accurate logs of technical issues and resolutions.
- Collaborate with the team to identify and resolve recurring technical problems.
Qualifications:
- High school diploma or equivalent (Associate’s degree preferred but not required).
- Basic understanding of computer hardware and operating systems.
- Strong customer service skills and a patient, helpful demeanor.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a team.
- Willingness to obtain industry-recognized certifications (we will sponsor training).
Ready to launch your tech career? Apply today!
Responsibilities
- Provide Tier 1 technical support to end-users via phone and email.
- Assist with the setup, configuration, and troubleshooting of desktop computers, laptops, and peripherals.
- Perform basic software installations and updates.
- Maintain accurate logs of technical issues and resolutions.
- Collaborate with the team to identify and resolve recurring technical problems.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred but not required).
- Basic understanding of computer hardware and operating systems.
- Strong customer service skills and a patient, helpful demeanor.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a team.
- Willingness to obtain industry-recognized certifications (we will sponsor training).