Job Description
Are you a technical problem-solver looking for a lucrative contract opportunity with flexible hours? Apex Technical Solutions is currently recruiting a Contract IT Support Specialist for a night shift role in Detroit, MI.
This is an exclusive chance to work with cutting-edge technology while enjoying the benefits of a night shift schedule, including higher hourly rates and a quiet work environment. If you thrive in a fast-paced setting and want to leverage your technical expertise in a contract capacity, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn up to $45.00/hour on the night shift.
- Flexible Terms: Contract-based role with potential for extension.
- Location: Prime location in the Renaissance Center, Detroit.
Responsibilities
- Provide advanced Tier 2 technical support for hardware, software, and network issues for internal clients.
- Manage and resolve IT help desk tickets within defined SLA (Service Level Agreement) timeframes.
- Perform system backups, patch management, and security updates during low-traffic hours.
- Remote troubleshoot connectivity issues and configure VPN access for off-site personnel.
- Maintain accurate documentation of all incidents, resolutions, and hardware inventory.
- Conduct basic hardware installations and configurations for new workstations and peripherals.
- Collaborate with the day shift team to ensure seamless operational continuity.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Certifications such as CompTIA A+, Network+, or Security+ are a strong plus.
- Minimum of 3 years of experience in IT support or help desk environments.
- Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to pass a background check and drug screen.