Job Description
Are you a dedicated IT professional seeking the freedom of contract work with the security of daily pay? Detroit Staffing Pros is currently seeking a highly skilled Contract Tech Support Specialist to join our dynamic team in Detroit, MI.
We pride ourselves on connecting top-tier talent with opportunities that offer immediate impact and financial flexibility. Our clients value reliability, speed, and expertise, and we are looking for someone who embodies these traits.
Why Choose Us?
- Daily Pay Option: Get paid the very same day you work, giving you total control over your cash flow.
- Immediate Start: Start making an impact within 24-48 hours of application.
- Premium Benefits: Access to comprehensive health coverage, 401k matching, and paid training.
Role Overview:
In this role, you will act as the first line of defense for our client's technical infrastructure, ensuring seamless operations and rapid resolution of user issues.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues related to operating systems, applications, and peripherals.
- Configure and maintain desktop environments, ensuring all software is up to date and secure.
- Escalate complex technical issues to senior engineering teams and provide detailed follow-up documentation.
- Collaborate with the IT department to implement best practices for system security and performance.
Qualifications
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently in a fast-paced, contract environment.
- CompTIA A+ certification is a plus but not required.