Job Description
Are you looking to break into the tech industry without prior experience? San Diego Tech Solutions is seeking a motivated Entry-Level Technical Support Specialist to join our growing contract team. This is a fantastic opportunity for career changers and recent graduates to gain hands-on experience in IT support with paid training provided.
Why Join Us?
- Zero experience required – we provide the training you need to succeed.
- Work in the heart of San Diego with a dynamic, modern team.
- Gain valuable industry certifications while you work.
- Flexible contract terms with potential for extension.
We are looking for individuals who are eager to learn, possess a problem-solving mindset, and are ready to start their professional journey in technology.
Responsibilities
- Assist customers and internal staff with technical inquiries via phone, email, and ticketing systems.
- Learn and apply troubleshooting techniques for hardware, software, and network issues.
- Document all technical support interactions and resolutions in the CRM system.
- Collaborate with senior technicians to resolve escalated tickets efficiently.
- Participate in daily training sessions to enhance technical knowledge and product understanding.
- Maintain a high level of customer satisfaction by providing clear and friendly communication.
Qualifications
- High school diploma or equivalent required (Associate's degree in IT or related field a plus).
- No prior experience necessary – we value attitude and eagerness to learn over technical expertise.
- Basic computer literacy (Windows and Mac operating systems).
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet home office environment (remote/hybrid option).
- Ability to work independently and meet ticket resolution targets.