Job Description
Are you ready to launch your career in technology?
Apex Digital Solutions is seeking a highly motivated Entry Level Technical Support Specialist to join our growing team on a contract basis in El Paso, Texas. If you have a passion for problem-solving and want to gain hands-on experience in a dynamic IT environment, this is the perfect opportunity for you.
We are looking for individuals who are eager to learn, possess strong communication skills, and thrive in a fast-paced setting. As a contract specialist, you will play a crucial role in maintaining our high standards of customer satisfaction and system integrity.
Why Join Us?
- Competitive Compensation: Earn between $18.00 and $25.00 per hour.
- Professional Growth: Access to mentorship and training in a top-tier IT environment.
- Flexible Schedule: Contract role with potential for extension based on performance.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot common hardware and software issues for internal staff and clients.
- Document all customer interactions, tickets, and technical resolutions accurately in the CRM system.
- Collaborate with senior technicians to escalate and resolve complex tickets efficiently.
- Conduct basic system maintenance, updates, and security checks.
- Maintain a high level of attention to detail and adhere to company protocols.
- Assist in training new entry-level staff members when required.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer operating systems (Windows and macOS) and networking concepts.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently as well as collaboratively within a team.
- Reliable internet connection and hardware for remote support duties.
- Eagerness to learn new technologies and adapt to a changing technical landscape.
- Valid driver’s license and willingness to travel to the El Paso office when needed.