Job Description
Are you ready to launch your career in the fast-paced tech industry? Austin Digital Solutions is looking for enthusiastic individuals to join our team as Entry-Level Technical Support Specialists. We are currently offering contract opportunities for candidates with no prior experience required. We believe in investing in talent and providing comprehensive paid training to help you succeed.
This is an excellent opportunity for students, career changers, and anyone looking to break into the technology sector. Work in the vibrant city of Austin while gaining valuable industry experience.
Responsibilities
- Assist customers with technical inquiries via phone and email in a professional manner.
- Learn and apply our troubleshooting protocols under the guidance of senior technicians.
- Document customer interactions and issue resolutions in our CRM database.
- Provide clear, patient explanations to users with varying levels of technical knowledge.
- Collaborate with the IT team to resolve escalated technical issues.
- Stay updated on the latest software updates and hardware knowledge through training.
- Maintain a positive and professional demeanor during high-volume call periods.
Qualifications
- High School Diploma or GED required; Bachelor's degree is a plus but not mandatory.
- No prior technical experience needed; full training is provided on the job.
- Basic proficiency with computers and navigating the internet.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including weekends and evenings.
- A proactive attitude and a genuine desire to learn new technologies.