Job Description
Are you ready to launch your career in the dynamic world of Information Technology?
Apex Systems is seeking a highly motivated Entry Level IT Support Specialist to join our growing contract team in Houston, Texas. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced corporate environment. You will play a crucial role in ensuring our client's workforce stays connected and productive.
Why Join Us?
• Competitive hourly rate ($20 - $28/hr)
• Valuable contract experience with top-tier clients
• Exposure to modern IT infrastructure and technologies
• Opportunity for contract-to-hire conversion for the right candidate
Responsibilities
- Tier 1 Help Desk Support: Provide technical assistance to employees regarding computer hardware, software, and network connectivity issues via phone, email, or in-person.
- Hardware & Software Deployment: Assist in the setup, configuration, and troubleshooting of laptops, printers, and mobile devices for new hires.
- Incident Management: Log and track support tickets in the ticketing system (e.g., ServiceNow, Jira), ensuring timely resolution and documentation.
- Network Troubleshooting: Perform basic network diagnostics to resolve connectivity issues and ensure secure access to company resources.
- User Education: Conduct basic training sessions to educate staff on best practices for cybersecurity and software usage.
- Inventory Management: Assist in the maintenance of IT asset inventory and the tracking of hardware lifecycle.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field is preferred.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Technical Skills: Basic understanding of Windows operating systems (10 & 11), Microsoft Office Suite, and web browsers.
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and a methodical approach to troubleshooting.
- Availability: Must be available to work on-site in Houston, TX for the duration of the contract.