Job Description
Are you ready to kickstart your career in Information Technology?
TechNova Solutions is seeking a motivated Entry-Level IT Support Specialist to join our dynamic contract team in Indianapolis. This is an excellent opportunity for recent graduates or career switchers to gain hands-on experience in a fast-paced corporate environment.
We are looking for individuals who are eager to learn, possess strong problem-solving skills, and have a passion for technology. As an IT Support Specialist, you will be the first point of contact for our internal clients, ensuring smooth operations and rapid issue resolution.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Ticket Management: Log, track, and manage IT helpdesk tickets using our internal support system to ensure high service levels.
- Hardware & Software Setup: Assist with the deployment of new computers, peripherals, and software installations for new hires.
- User Support: Provide friendly and professional technical support via phone, email, and in-person to employees across the organization.
- System Maintenance: Perform routine maintenance tasks on workstations and servers under supervision.
- Security Compliance: Help enforce company IT security policies and ensure data protection best practices are followed.
Qualifications
- Education: High School Diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field preferred.
- Experience: No prior professional IT experience required, but internship experience or personal tech projects are a plus.
- Technical Skills: Familiarity with Microsoft Office Suite, Windows 10/11, and basic networking concepts (LAN/WAN).
- Soft Skills: Excellent communication skills with a strong customer service orientation and a "can-do" attitude.
- Availability: Must be available to work a 6-month contract term with potential for extension.
- Transportation: Must have reliable transportation to commute to our Indianapolis office.