Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry Level IT Support Specialists for a 6-month contract role in Philadelphia. You'll join our dynamic team providing critical infrastructure support to Fortune 500 clients while gaining hands-on experience in enterprise environments. This position offers exceptional growth opportunities and direct mentorship from senior engineers.
Our ideal candidate is a tech-savvy problem-solver with foundational knowledge of IT systems. You'll work in a collaborative, fast-paced atmosphere where your contributions directly impact client success. If you're passionate about technology and ready to build your professional network, this is your opportunity to thrive.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows 10/11 and macOS systems
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and maintain knowledge base articles
- Assist with endpoint security protocols and patch management
- Collaborate with vendors for hardware/software procurement
- Support office AV systems and video conferencing equipment
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification or willingness to obtain within 3 months
- Basic knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional site visits