Job Description
Launch Your Tech Career in Jacksonville
We are seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team for a 6-month contract period. If you are passionate about technology and looking for hands-on experience in a corporate environment, this is the perfect opportunity for you. You will work closely with our senior engineers to resolve technical issues, support end-users, and ensure our infrastructure runs smoothly.
Why Join Us?
- Hands-on Learning: Gain real-world experience with enterprise-level hardware and software.
- Modern Environment: Work in a collaborative office space in the heart of Jacksonville.
- Competitive Pay: Earn between $20 and $28 per hour based on experience.
- Flexible Hours: Standard 9-to-5 schedule with potential for extensions.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve common PC issues, printer malfunctions, and application errors for internal staff.
- User Support: Provide tier-1 technical support via phone and email, answering questions regarding network access and software usage.
- System Updates: Assist in the installation, configuration, and maintenance of operating systems and office productivity software.
- Network Monitoring: Monitor system performance logs to identify potential issues before they impact users.
- Asset Management: Help maintain inventory of hardware assets and manage the tagging and tracking of laptops and peripherals.
- Documentation: Maintain accurate records of support tickets, resolutions, and technical procedures.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Experience: No prior professional experience required; internship or coursework in IT is a plus.
- Technical Knowledge: Basic understanding of Windows operating systems, Microsoft Office Suite, and internet connectivity.
- Soft Skills: Strong customer service orientation and excellent communication skills.
- Availability: Must be available to work on-site in Jacksonville, FL for the duration of the contract.
- Problem Solving: Ability to think critically and troubleshoot step-by-step to find solutions.