Job Description
Launch your tech career in San Antonio's booming IT sector! TechSolutions Pro seeks motivated Entry-Level IT Support Specialists for a 6-month contract opportunity. Gain hands-on experience with enterprise systems while supporting diverse clients in the Alamo City. This role offers flexible remote/hybrid options and direct mentorship from senior engineers. Perfect for recent graduates or career changers ready to build foundational IT skills in a dynamic environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Deploy and configure desktops, laptops, peripherals, and cloud-based applications
- Document troubleshooting processes and maintain accurate ticket logs in ServiceNow
- Collaborate with cross-functional teams to resolve escalated technical issues
- Assist with cybersecurity best practices including patch management and access controls
- Support office IT infrastructure including printers, servers, and VoIP systems
Qualifications
- High school diploma or equivalent; CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with ability to diagnose technical issues systematically
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira) or similar tools
- Valid Texas driver's license and reliable transportation for occasional on-site visits
- Ability to work independently with minimal supervision