Job Description
Launch your tech career with TechSolutions Columbus! We're seeking motivated entry-level IT Support Specialists for a 6-month contract opportunity. Join our dynamic team in the heart of Columbus' tech hub and gain hands-on experience supporting enterprise systems while working alongside industry mentors. This role offers flexible hours and remote work options with occasional on-site collaboration at our downtown office.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document ticket resolutions in ITSM system with clear, concise language
- Assist with hardware setup, imaging, and inventory management
- Collaborate with senior engineers on system upgrades and deployments
- Conduct user training on new software and security protocols
- Monitor system health and escalate critical incidents promptly
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Associate's degree in IT or related field OR equivalent certification
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues systematically
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification (highly desirable)