Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist in Dallas! This contract position offers hands-on experience in a dynamic tech environment while supporting our clients' digital transformation. Perfect for recent graduates eager to launch their career in IT infrastructure and client support.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network troubleshooting and connectivity solutions
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Manage inventory of IT assets and equipment
- Deliver user training on new technologies
- Maintain security protocols and access controls
Qualifications
- Associate's degree in IT or relevant field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- Familiarity with ITIL or helpdesk ticketing systems
- CompTIA A+ certification preferred
- Valid driver's license for occasional on-site support