Job Description
Launch your career in Boston's thriving tech scene with our entry-level customer support contract position! No experience required—we provide comprehensive training to transform motivated individuals into tech-savvy professionals. Join a dynamic team supporting innovative software solutions while gaining invaluable industry experience. This 6-month contract offers flexible hours and direct mentorship from industry veterans.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document support cases using CRM systems
- Troubleshoot basic technical issues
- Collaborate with senior team members on complex cases
- Contribute to knowledge base articles
- Participate in weekly training sessions
- Maintain customer satisfaction metrics
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Proficient with Microsoft Office suite
- Ability to learn new technologies quickly
- Strong problem-solving aptitude
- Customer service mindset
- Reliable internet connection
- Available for 20-30 hours/week